diff --git a/app/gen-server/ApiServer.ts b/app/gen-server/ApiServer.ts
index a58adb3c..6e780178 100644
--- a/app/gen-server/ApiServer.ts
+++ b/app/gen-server/ApiServer.ts
@@ -10,7 +10,7 @@ import {getSessionUser, linkOrgWithEmail} from 'app/server/lib/BrowserSession';
 import {expressWrap} from 'app/server/lib/expressWrap';
 import {RequestWithOrg} from 'app/server/lib/extractOrg';
 import * as log from 'app/server/lib/log';
-import {getDocScope, getScope, integerParam, isParameterOn, sendOkReply,
+import {addPermit, getDocScope, getScope, integerParam, isParameterOn, sendOkReply,
         sendReply, stringParam} from 'app/server/lib/requestUtils';
 import {Request} from 'express';
 
@@ -289,7 +289,8 @@ export class ApiServer {
     // Get user access information regarding an org
     this._app.get('/api/orgs/:oid/access', expressWrap(async (req, res) => {
       const org = getOrgKey(req);
-      const query = await this._dbManager.getOrgAccess(getScope(req), org);
+      const scope = addPermit(getScope(req), this._dbManager.getSupportUserId(), {org});
+      const query = await this._dbManager.getOrgAccess(scope, org);
       return sendReply(req, res, query);
     }));
 
@@ -375,7 +376,9 @@ export class ApiServer {
     this._app.get('/api/session/access/active', expressWrap(async (req, res) => {
       const fullUser = await this._getFullUser(req);
       const domain = getOrgFromRequest(req);
-      const org = domain ? (await this._dbManager.getOrg(getScope(req), domain || null)) : null;
+      // Allow the support user enough access to every org to see the billing pages.
+      const scope = domain ? addPermit(getScope(req), this._dbManager.getSupportUserId(), {org: domain}) : null;
+      const org = scope ? (await this._dbManager.getOrg(scope, domain)) : null;
       const orgError = (org && org.errMessage) ? {error: org.errMessage, status: org.status} : undefined;
       return sendOkReply(req, res, {
         user: {...fullUser, helpScoutSignature: helpScoutSign(fullUser.email)},
diff --git a/app/gen-server/lib/HomeDBManager.ts b/app/gen-server/lib/HomeDBManager.ts
index 9cbde39e..9ae645ee 100644
--- a/app/gen-server/lib/HomeDBManager.ts
+++ b/app/gen-server/lib/HomeDBManager.ts
@@ -635,7 +635,11 @@ export class HomeDBManager extends EventEmitter {
       needRealOrg: true
     });
     qb = this._addBillingAccount(qb, scope.userId);
-    qb = this._withAccess(qb, scope.userId, 'orgs');
+    let effectiveUserId = scope.userId;
+    if (scope.specialPermit && scope.specialPermit.org === orgKey) {
+      effectiveUserId = this.getPreviewerUserId();
+    }
+    qb = this._withAccess(qb, effectiveUserId, 'orgs');
     qb = qb.leftJoinAndSelect('orgs.owner', 'owner');
     const result = await this._verifyAclPermissions(qb);
     if (result.status === 200) {
@@ -661,11 +665,13 @@ export class HomeDBManager extends EventEmitter {
    * To include `managers` and `orgs` fields listing all billing account managers
    * and organizations linked to the account, set `includeOrgsAndManagers`.
    */
-  public async getBillingAccount(userId: number, orgKey: string|number,
+  public async getBillingAccount(scope: Scope, orgKey: string|number,
                                  includeOrgsAndManagers: boolean,
                                  transaction?: EntityManager): Promise<BillingAccount> {
-    const org = this.unwrapQueryResult(await this.getOrg({userId}, orgKey, transaction));
-    if (!org.billingAccount.isManager && userId !== this.getPreviewerUserId()) {
+    const org = this.unwrapQueryResult(await this.getOrg(scope, orgKey, transaction));
+    if (!org.billingAccount.isManager && scope.userId !== this.getPreviewerUserId() &&
+      // The special permit (used for the support user) allows access to the billing account.
+      scope.specialPermit?.org !== orgKey) {
       throw new ApiError('User does not have access to billing account', 401);
     }
     if (!includeOrgsAndManagers) { return org.billingAccount; }
@@ -1544,7 +1550,7 @@ export class HomeDBManager extends EventEmitter {
     callback: (billingAccount: BillingAccount, transaction: EntityManager) => void|Promise<void>
   ): Promise<QueryResult<void>> {
     return await this._connection.transaction(async transaction => {
-      const billingAccount = await this.getBillingAccount(userId, orgKey, false, transaction);
+      const billingAccount = await this.getBillingAccount({userId}, orgKey, false, transaction);
       const billingAccountCopy = Object.assign({}, billingAccount);
       await callback(billingAccountCopy, transaction);
       // Pick out properties that are allowed to be changed, to prevent accidental updating
@@ -1575,7 +1581,7 @@ export class HomeDBManager extends EventEmitter {
     }
 
     return await this._connection.transaction(async transaction => {
-      const billingAccount = await this.getBillingAccount(userId, orgKey, true, transaction);
+      const billingAccount = await this.getBillingAccount({userId}, orgKey, true, transaction);
       // At this point, we'll have thrown an error if userId is not a billing account manager.
       // Now check if the billing account has mutable managers (individual account does not).
       if (billingAccount.individual) {
@@ -1796,7 +1802,8 @@ export class HomeDBManager extends EventEmitter {
   public async getOrgAccess(scope: Scope, orgKey: string|number): Promise<QueryResult<PermissionData>> {
     const orgQuery = this.org(scope, orgKey, {
       markPermissions: Permissions.VIEW,
-      needRealOrg: true
+      needRealOrg: true,
+      allowSpecialPermit: true
     })
     // Join the org's ACL rules (with 1st level groups/users listed).
     .leftJoinAndSelect('orgs.aclRules', 'acl_rules')
@@ -2242,26 +2249,34 @@ export class HomeDBManager extends EventEmitter {
    */
   public org(scope: Scope, org: string|number|null,
              options: QueryOptions = {}): SelectQueryBuilder<Organization> {
-    return this._org(scope.userId, scope.includeSupport || false, org, options);
+    return this._org(scope, scope.includeSupport || false, org, options);
   }
 
-  private _org(userId: number|null, includeSupport: boolean, org: string|number|null,
+  private _org(scope: Scope|null, includeSupport: boolean, org: string|number|null,
                options: QueryOptions = {}): SelectQueryBuilder<Organization> {
     let query = this._orgs(options.manager);
     // merged pseudo-org must become personal org.
     if (org === null || (options.needRealOrg && this.isMergedOrg(org))) {
-      if (!userId) { throw new Error('_org: requires userId'); }
-      query = query.where('orgs.owner_id = :userId', {userId});
+      if (!scope || !scope.userId) { throw new Error('_org: requires userId'); }
+      query = query.where('orgs.owner_id = :userId', {userId: scope.userId});
     } else {
       query = this._whereOrg(query, org, includeSupport);
     }
     if (options.markPermissions) {
-      if (!userId) {
+      if (!scope || !scope.userId) {
         throw new Error(`_orgQuery error: userId must be set to mark permissions`);
       }
+      let effectiveUserId = scope.userId;
+      let threshold = options.markPermissions;
+      // TODO If the specialPermit is used across the network, requests could refer to orgs in
+      // different ways (number vs string), causing this comparison to fail.
+      if (options.allowSpecialPermit && scope.specialPermit && scope.specialPermit.org === org) {
+        effectiveUserId = this.getPreviewerUserId();
+        threshold = Permissions.VIEW;
+      }
       // Compute whether we have access to the doc
       query = query.addSelect(
-        this._markIsPermitted('orgs', userId, options.markPermissions),
+        this._markIsPermitted('orgs', effectiveUserId, threshold),
         'is_permitted'
       );
     }
diff --git a/app/server/lib/FlexServer.ts b/app/server/lib/FlexServer.ts
index 9c3c7bf8..48a94c84 100644
--- a/app/server/lib/FlexServer.ts
+++ b/app/server/lib/FlexServer.ts
@@ -37,7 +37,7 @@ import {getLoginMiddleware} from 'app/server/lib/logins';
 import {getAppPathTo, getAppRoot, getUnpackedAppRoot} from 'app/server/lib/places';
 import {addPluginEndpoints, limitToPlugins} from 'app/server/lib/PluginEndpoint';
 import {PluginManager} from 'app/server/lib/PluginManager';
-import {adaptServerUrl, optStringParam, RequestWithGristInfo, stringParam, TEST_HTTPS_OFFSET,
+import {adaptServerUrl, addPermit, getScope, optStringParam, RequestWithGristInfo, stringParam, TEST_HTTPS_OFFSET,
         trustOrigin} from 'app/server/lib/requestUtils';
 import {ISendAppPageOptions, makeSendAppPage} from 'app/server/lib/sendAppPage';
 import * as ServerMetrics from 'app/server/lib/ServerMetrics';
@@ -897,7 +897,9 @@ export class FlexServer implements GristServer {
       if (!orgDomain) {
         return this._sendAppPage(req, resp, {path: 'error.html', status: 404, config: {errPage: 'not-found'}});
       }
-      const query = await this.dbManager.getOrg({userId: mreq.userId!}, orgDomain);
+      // Allow the support user access to billing pages.
+      const scope = addPermit(getScope(mreq), this.dbManager.getSupportUserId(), {org: orgDomain});
+      const query = await this.dbManager.getOrg(scope, orgDomain);
       const org = this.dbManager.unwrapQueryResult(query);
       // This page isn't availabe for personal site.
       if (org.owner) {
diff --git a/app/server/lib/requestUtils.ts b/app/server/lib/requestUtils.ts
index cb9921cb..319521b0 100644
--- a/app/server/lib/requestUtils.ts
+++ b/app/server/lib/requestUtils.ts
@@ -4,6 +4,7 @@ import {DocScope, QueryResult, Scope} from 'app/gen-server/lib/HomeDBManager';
 import {getUserId, RequestWithLogin} from 'app/server/lib/Authorizer';
 import {RequestWithOrg} from 'app/server/lib/extractOrg';
 import * as log from 'app/server/lib/log';
+import {Permit} from 'app/server/lib/Permit';
 import {Request, Response} from 'express';
 import {URL} from 'url';
 
@@ -132,6 +133,13 @@ export function getScope(req: Request): Scope {
   return {urlId, userId, org, includeSupport, showRemoved, specialPermit};
 }
 
+/**
+ * If scope is for the given userId, return a new Scope with the special permit added.
+ */
+export function addPermit(scope: Scope, userId: number, specialPermit: Permit): Scope {
+  return {...scope, ...(scope.userId === userId ? {specialPermit} : {})};
+}
+
 // Return a JSON response reflecting the output of a query.
 // Filter out keys we don't want crossing the api.
 // Set req to null to not log any information about request.